[for info] Fwd: FW: Bristol Airport Noise Complaint Line

Dear Parish Council Chair and Clerk

At the Airport Consultative Committee on Wednesday 12 July 2023, the noise complaint telephone line was discussed due to issues being experienced.  Recently the recorded message system has been misused and was being used to record messages unrelated to noise complaints. This resulted in residents wishing to record noise complaints being unable to do so, due to the line being ‘blocked’ and full of messages.  This caused obvious frustration to residents wishing to make legitimate noise complaints and being unable to do so.

From the data over the last few years, the majority of residents use the online portal for reporting noise complaints, with a small minority of residents using the telephone recording line.    After discussions, and to continue being inclusive and providing residents an alternative way of reporting noise complaints for those not wishing to use the internet. From Monday 7^th August 2023 the telephone line will be removed, and a postal process will be introduced.  

The two ways of logging noise complaints will be:

• Click on the link via the website and record the complaint using the online noise complaint portal (this remains the same).

• Or write to: Bristol Airport, Noise Complaints, Lulsgate House, Bristol, BS48 3DW.   Residents will need to provide the same information including name, address, date, time of incident, and relevant information as per the previous noise reporting telephone line.

*The website will be updated with the above information.

All complaints are responded to and recorded, with statistics being publicly reported to the Airport Consultative Committee and within Bristol Airport’s, Annual Monitoring Report.

For more information on aircraft noise frequently asked questions, flight paths to and from the airport,  and other noise related information please visit Noise management policies at Bristol Airport

Kind regards

Jacqui